Privacy Policy
At Driven By Vintage, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website, drivenbyvintage.com.
1. Information We Collect
When you visit our website or place an order, we collect the following types of information:
Personal Information: This includes your name, delivery address, billing address, phone number, and email address.
Payment Information: We collect bank transfer details for order processing. Payment information is not stored on our servers and is handled securely through your bank.
Order Information: This includes details of the products you purchase, such as pedal car models, parts, pricing, and delivery preferences.
Technical Information: This includes your IP address, browser type, operating system, and usage data when you visit our website.
2. How We Use Your Information
We use the information we collect to:
Process Your Orders: This includes handling delivery, returns, refunds, and payment verification.
Improve Customer Service: Your information helps us respond efficiently to your enquiries and support needs.
Send Order Updates: We use your email address and phone number to send order confirmations, delivery updates, and important notifications about your purchase.
Improve Our Website: We may use aggregated data to enhance the user experience on our website.
3. How We Protect Your Information
We implement security measures to maintain the safety of your personal information when you place an order or access your information. These measures include:
Secure Communications: All communications containing sensitive information are transmitted via secure methods.
Restricted Access: Only authorized personnel have access to your personal information.
Data Storage: Your information is stored securely and only retained for as long as necessary.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information only when necessary to:
- Fulfill your order (e.g., delivery partners)
- Comply with legal obligations or court orders
- Protect our rights and prevent fraud
5. Payment Processing
We accept payment by bank transfer only. Bank details are provided securely via email after you place your order. We do not store or process card payments, and we do not use third-party payment processors.
6. Your Consent
By using our website and services, you consent to this Privacy Policy.
7. Cookies
We may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize your browser and improve website functionality. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent at any time
To exercise any of these rights, please contact us at returns@drivenbyvintage.com or +44 7599 505454.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax purposes, we retain records for 6 years).
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The latest version will always be available on our website. Your continued use of our website constitutes acceptance of any changes.
11. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it immediately.
12. Complaints
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. Visit ico.org.uk for more information.
13. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at:
Business Name: Driven By Vintage
Phone Number: +44 7599 505454
Email: returns@drivenbyvintage.com
Address: 17 Douglas Cl, Jacobs Well, Guildford GU4 7PB, England
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT