1. Where we ship
We currently deliver orders to mainland United Kingdom addresses only.
If you are based outside the UK, please contact us before ordering so we can confirm whether delivery is possible and provide a bespoke quote.
2. Shipping costs
We use a simple flat‑rate shipping structure for all eligible orders:
Flat‑rate shipping: £20.00 per order to mainland United Kingdom, regardless of the number of items or order value.
Some oversized or exceptionally heavy items may require a custom delivery quote; where this applies, it will be clearly noted on the product page or discussed with you before payment.
We do not add any hidden handling or packaging fees on top of the rates shown at checkout.
3. Handling and dispatch times
We carefully prepare and package each item before handing it to our courier partners.
Standard handling time: 1–5 business days (Monday to Friday, excluding UK public holidays) from the time we receive cleared payment.
In many cases we dispatch sooner, but during busy periods or for special vehicles we may need the full handling window.
If we anticipate any unusual delay, we will contact you using the email address or phone number provided at checkout.
4. Transit times and total delivery timeframe
Once your order has been dispatched, delivery usually takes place within the following timeframes:
Typical courier transit time: 1–3 business days after dispatch, depending on your location.
Overall estimated delivery time (order to delivery): 1–8 business days for mainland UK addresses.
These timeframes are estimates and are not guaranteed; factors such as courier capacity, weather, or local disruptions may occasionally cause delays.
5. Couriers, tracking and delivery
We ship orders using reputable, tracked courier services appropriate for the value and size of each shipment.
Where tracking is available, we will share tracking details with you via email once your order has been dispatched.
Deliveries are usually made Monday to Friday during normal business hours; some couriers may offer weekend deliveries in certain areas.
Please ensure someone is available to receive and sign for the parcel at the delivery address, or use an address where a trusted person can accept the delivery on your behalf.
If a delivery attempt fails and the parcel is returned to us due to an incorrect address or repeated missed deliveries, we may need to charge an additional shipping fee to resend the order.
6. Shipping restrictions
To protect both our customers and the vehicles, some products may have specific shipping restrictions.
We reserve the right to decline orders to addresses that our couriers cannot safely reach, or to locations where we believe the risk of damage or loss is unacceptably high.
Any such restriction will be communicated to you promptly and a full refund will be issued if we are unable to fulfil your order.
7. Damaged, lost or missing deliveries
We take great care to package our vintage pedal cars and parts securely; however, issues can occasionally occur in transit.
If your parcel arrives visibly damaged, please sign as “damaged” where possible and contact us within 48 hours with photos of the packaging and item.
If your order does not arrive within the expected timeframe, please contact us so we can investigate with the courier and provide an update or replacement/resolution as appropriate.
We will work directly with our courier partners to resolve any confirmed cases of loss or significant damage.
For details on cancellations, returns and refunds, please see our dedicated Delivery & Returns page.
8. Contact details
If you have any questions about shipping before or after placing an order, you can reach us at:
Email: sales@drivenbyvintage.com or returns@drivenbyvintage.com
Phone: +44 7599 505454
- Location: 17 Douglas Cl, Jacobs Well, Guildford GU4 7PB
Online: use the contact form on our Contact Us page