Privacy Policy
At Driven By Vintage, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website. Browse our shop to see our current collection, or visit our Delivery & Returns page to understand how we handle your orders.
What Information We Collect
When you visit our website or place an order with us, we collect the following:
- Personal Information: Your name, delivery address, billing address, phone number, and email address
- Payment Information: Bank transfer details for order processing. Payment information is not stored on our servers and is handled securely through your bank
- Order Information: Details of the products you purchase, including pedal car models, parts, pricing, and delivery preferences
- Technical Information: Your IP address, browser type, operating system, and usage data when you visit our website
How We Use & Protect Your Information
We use the information we collect to:
- Process your orders — including handling delivery, returns, refunds, and payment verification. See our Delivery & Returns page for full details
- Improve customer service — your information helps us respond efficiently to your enquiries and support needs
- Send order updates — we use your email address and phone number to send order confirmations, delivery updates, and important notifications
- Improve our website — we may use aggregated data to enhance your browsing experience
To keep your information safe, we use secure communications for all sensitive data, restrict access to authorised personnel only, and store your data securely for only as long as necessary.
Sharing Your Information, Payment & Cookies
We do not sell, trade, or transfer your personal information to outside parties. We may share information only when necessary to fulfill your order (e.g. with delivery partners), comply with legal obligations or court orders, or protect our rights and prevent fraud.
We accept payment by bank transfer only. Bank details are provided securely via email after you place your order. We do not store or process card payments and we do not use third-party payment processors. Learn more on our Terms & Conditions page.
We may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognise your browser and improve website functionality. You can disable cookies in your browser settings, though this may affect certain features of our website.
Your Rights & Data
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent at any time
To exercise any of these rights, contact us at returns@drivenbyvintage.com or call +44 7599 505454.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Where required by law — for example for tax purposes — we retain records for up to 6 years.
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our website constitutes acceptance of any changes.
A Few More Things
Children’s Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it immediately.
Complaints If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. Visit ico.org.uk for more information.
Contact Us For any questions about this Privacy Policy or your personal data, get in touch:
- Phone: +44 7599 505454
- Email: returns@drivenbyvintage.com
- Address: Alençon Link, Basingstoke RG21 7SB, United Kingdom
- Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
You can also visit our Terms & Conditions and Delivery & Returns pages for more information about how we operate.